Start with what the system is doing.
Heat pumps can provide both heating and cooling. The right application depends on the property, existing HVAC equipment and how the system will be used throughout the year.
Common reasons to request service
- Planning a heating and cooling upgrade
- Heat pump is not switching modes
- Reduced heating or cooling performance
- Unusual operation or noise
A straightforward service process
- Review the property and comfort goals
- Assess existing equipment
- Discuss appropriate heat-pump options
- Complete installation or service and confirm operation
Safety comes first
Do not open gas, electrical or refrigerant components. If you smell gas, see smoke or a carbon-monoxide alarm sounds, leave the property and contact the appropriate emergency service or utility.